---
title: Issuing a Refund
description: loman ai issue refund
---

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# Issuing a Refund

There are multiple ways to find and process a refund on Loman. 

**Toast and SpotOn users can process refunds as normal on their POS! No need for extra steps.**

The first step is to find the transaction. Either access the Earnings tab or Call & Orders on the Loman Dashboard.

EARNINGS TAB

      **1. Within the Earnings tab, you can find a transaction by searching for Amount and Date.** 

![](https://help.loman.ai/hubfs/Knowledge%20Base%20Import/45907881176468.png)

       **2. In this example, I am looking for a transaction of $34.57**

![](https://help.loman.ai/hubfs/Knowledge%20Base%20Import/45907898945428.png)

      **3. After finding the transaction, click on it and a new box will appear. Click the blue "Begin refund" button.**

![](https://help.loman.ai/hubfs/Knowledge%20Base%20Import/45907898946324.png)

You can process any amount equal or less than to the grand total. 

 

CALLS & ORDERS TAB

1. **With the Calls & Orders tab, you can find the call by searching for phone number.**

![](https://help.loman.ai/hubfs/Knowledge%20Base%20Import/45907898948244.png)

  **2. After searching for the phone number, the call appears. Click on it.**

![](https://help.loman.ai/hubfs/Knowledge%20Base%20Import/45907898948756.png)

 **3. You will see a "Refund" button on the lower left corner. Click on it and it will bring up another window that allows you to refund the transaction in various ways.**

![](https://help.loman.ai/hubfs/Knowledge%20Base%20Import/45907881188628.png)

 

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